SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of All Store for U (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://allstoreforu.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Не держит форму совсем, собаке неудобно, будем что-то придумывать. Доставка курьерская, но самой убогой компанией, которая доставляет с 9 до 18 по будням и обязательно на домашний адрес указанный на посылке
Binnen een paar dagen al thuis bezorgd. Erg snel. Mand was mooi van kleur en onze shih tzu past er mooi in
Parfait, produit conforme à mes attentes
Les barres de coté ne sont absolument pas rigides donc très difficiles à faire tenir si le chien ou chat est agité ça se plie tout seul, je vais devoir renforcer les 2 cotés
Très bon produit il correspond parfaitement à la description ! Je recommande vivement
El artículo ha llegado súper pronto y tiene excelentes condiciones. Muy satisfecho
très pratique pour la voiture . parfait pour notre petit chien.
justo como se describe
produit conforme livraison rapide
se quedan pegados los pelos del perro
parfait
estoy satisfecho con la compra por qué llegó dentro de los establecido, me quedé un poco con la duda de si el producto es nuevo porque la bolsa donde venía empacado estaba muy maltratada más no sé si fue por el manejo en el envío, saludos
dos días de entrega, fenomenal!
muy chula a mi perrita le va perfecto, un pinscher de 4kg
Produit reçu très rapidement conforme à la description. Merci.
Le colis est vite arrivé, mais il n'est pas pratique car les côtés du panier sont moi et le panier ne tient pas ouvert, de plus la sangle qui le maintien au siège est trop courte et ne sert a rien
todo ok
mi perro es un bichon maltes toy de 4,2kg y no se queda en el sitio... así que voy a intentar devolverlo
Llegó rapidísimo. Todavía no lo he probado
Товар пришел достаточно быстро, все как на картинке, кроме передней стенки, которая не держится так стойко как на картинке, а заваливается во внутрь.Жесткости у краев нет.
Llegó muy rápido. Es para una yorkshire terrier de 4 kg, cabe muy bien.
besteld 2 dagen later al binnen in Nederland . echt super
качественно
Super fast delivery. As described
Пришло быстро, всем довольна. Есть небольшой запах, как и у многих новых вещей, там, где сетка мягко, легко сгибается, но это + к удобству складываниях, конструкция не жесткая, собака отреагировала нормально, надеюсь не будет особо вылазить ,тест драйв планируем к лету, товар супер, за такую цену советую.